Posts Tagged ‘Call Center’

What Are The Benefits Of Employing VOIP Predictive Dialers?

February 19th, 2010



VoIP predictive dialers provide ultimate business solutions to augment the productivity of your business. The reason behind the effectiveness of VoIP predictive dialers is the technology supporting it i.e., VoIP technology. This technology help dialers in handling all types of call flows whether inbound or outbound and further guarantees proper running of your business’s day-to-day functions and activities.

Literally, VoIP predictive dialer is the most recent call center friendly technology that can take your business to new heights within the shortest time period. That’s why call center and BPO industry is propagating at a much faster speed, so are its obstacles in managing huge call flows. Even a fraction of a seconds’ delay in answering calls can cost you immensely.

Running a call center is quite an expensive deal because it includes all day to day expenses spent on either repairs or maintenance which may burn a hole in your pocket. As a matter of fact, businesses can not count upon outdated in-house call facilities to survive competition. So, that makes VoIP predictive dialers the most appropriate communication system for those who are already running or are planning to set up a call center of their own. These dialers are easy to install and are quite simple to use.

When it comes to supervision, dialers handle all your calls without no or little human command. The famous built-in characteristics of VoIP predictive dialers include:

• Runs multi campaigns simultaneously

• Checks agents’ accessibility and automatically transmits the call

• Check voice mails automatically

• Call back on missed calls automatically

• Verify call management, logging and recording of calls

Above all, VoIP dialers simplify all your business troubles & tensions and work towards ensuring trouble-free work environment.

By: Alka Chauhan

VOIP Technology – the Next Step in Phone Industry

November 11th, 2009



Most likely, voip will replace telephone service in the near future. VOIP is becoming very reliable and thus, receiving acceptance. Phone companies are already taking advantage of the technology to provide inexpensive long distance rates.

Voip generally has low costs, which is one big indicator of its growing popularity. You can sign up with a voip service provider for a monthly fee and get unlimited calls within a specified geographic area. There are some voip services in the United States that allow connections for no extra charge.

There is another benefit of having voip as opposed to a regular form, and this comes in the form of portability. You can make and receive phone calls wherever there is a broadband connection by simply signing in to your voip account.

When you are traveling, you simply pack a headset or Internet phone. Internet phones are small and light enough to take anywhere. When you sign up with a voip service provider, the Internet phone or adaptor used by that service is assigned a unique number. This ‘phone number’ remains valid, even if your voip service is in San Diego and you are connected to the Internet in Spain. When plugged into a broadband connection, anywhere in the world, you can make and receive calls as though you were at home.

Call forwarding, call waiting, voicemail, caller ID and 3way-calling, are included with Internet telephone at no extra charge. While you are talking on the phone, you can send pictures and documents at the same time.

Although there are many attributes to a voip phone, there are also some things to consider that could fall on the negative spectrum. For one, services are not useful in emergencies. Traditional phone equipment can trace the locations of calls. Emergency calls are diverted to the nearest call center where the operator can identify your location, in the event you can’t talk. With voip, there is no way currently to determine where Internet calls are originating.

Standard phone service continues by the current supplied through the phone line during a blackout. This isn’t possible with Internet phones. When the power goes, there goes voip service. Battery backups and power generators that provide electricity are solutions to the problem.

In addition, you should keep in mind that voip has sound quality and reliability problems. Data sent across the Internet usually arrives at its destination scrambled. E-mail and documents can be reassembled in the correct order when it arrives. Voice data also arrives scrambled, but it’s more complicated because of the real-time nature of VOIP. Some data packets may have to be dropped when they don’t arrive in time, in order to make voice connections with the least delay. Distance and speed of the connection determine the amount of data lost. Some networks receive more traffic and thus are more likely to cause audio dropouts.

By: Groshan Fabiola