Voice Over Internet Protocol (VOIP) is still a foreign term to many phone users, but as the technology continues to improve, and the prices keep falling, this new-way-to-phone stands to make big noise in the coming years as customers continue to give up their land line phones in search of better, more cost-effective options.

What follows are some common myths about the VOIP technology and the real information you need to know.

Myths and Facts about VOIP:

Myth: The sound quality is poor.

Fact: The first generation of VOIP technologically did have its share of issues, but all these services have since upgraded their technology significantly in the past two years. Now, VOIP customers can enjoy crystal-clear conversations that are on par with any traditional carrier.

Myth: You can only save money by calling other VOIP phone numbers

Fact: One of the biggest VOIP selling points continues to be free user-to-user calling over the network, however there are also considerable savings to be found in calling packages with VOIP service providers. In fact, many are competitively priced well below the large long-distance carriers.

Myth: The service is unreliable.

Fact: Individuals using VOIP for the calls reports no more dropped calls or service gaps than those using traditional cell phone or land line services.

While some companies experienced a rough start in this regard, additional testing and better hardware/software has helped make the service run smoothly.

Myth: Setting up a VOIP system is too complicated

Fact: For most VOIP systems, setting up is as easy as “plug and play.” In fact, if you have been able to get your cable TV or wireless in-home Internet working properly you should have no problem getting the VOIP system set up as well. Also, VOIP providers have spent time expanding their customer service departments. Customers who felt intimated by the technology can count on round-the-clock service and support centers to help answer their questions about VOIP installation, troubleshooting or general use.

Myth: Nobody is using VOIP for their calls.

Fact: On the contrary, more and more people are switching to VOIP for their personal and business use. According to industry sources, VOIP users are expected to grow in number by over 21% in 2008 with addition growth projected for 2009.

Myth: You can’t use a cell phone with VOIP

Fact: Initially, one of the biggest challenges facing the VOIP industry was giving people the ability to use their own phones when accessing the technology. Seeing that any real growth would be tied to this issue, VOIP providers are now offering dual handset capability which allows the user to seamlessly switch between their cell phone’s network and a wi-fi network carry the VOIP service.

By: Mark Etinger