Posts Tagged ‘Technology Changes’

What Does the Future Hold For Business VOIP?

December 21st, 2009



What the future holds for VoIP is anybody’s guess right now. The telecommunication landscape is a fast changing and evolving landscape. Sort of a “here today …. gone tomorrow” environment. So although VoIP may be here to stay … how it “looks”, is employed, and the impact it has may be quite different. Than again …. maybe not.

First … before making any projections there needs to be some clear boundries on just what VoIP really is. Plus generally define where it’s been and where it’s at now.

VoIP is a technology, not a product in it’s own right.

VoIP has a killer app: voice telephony

Voice telephony isn’t new and, for most real-world applications, using VoIP instead of TDM, GSM, or analogue technologies doesn’t add any significant benefits to the user. All of the significant benefits provided by VoIP technology are benefits to the infrastructure and these are mostly transparent to the end user.

This is where we are today with VoIP.

VoIP can offer many real end-user benefits in terms of new features but, for whatever reason, these are not in widespread use yet. Perhaps they will never be because people simply do not need or want them.

If I were to make a guess I would say the evolution of VoIP technology and services over the next 5-10 years will be similar to the last 10 years of VoIP: mostly incremental technology changes with few, if any, end-user feature benefits.

However …..

I think VoIP has made tremendous strides in the last 3 years to being something that most businesses will need to be competitive. The reason(s) …..

1) Quallity of Service (QOS) has improved tremendously,

2) Feature Sets available with VoIP

3) Cost

Features available with VoIP generally improve the ability to collaborate on tasks more simply and cheaper, the ability to have virtual offices and connect easily and simply with remote workers is huge. Other features like: presence, find me follow me, unified communication make this something that businesses WANT.

Features such as these I think are almost to the point of being disruptive and businesses not having these tools at their disposal can suffer by not having them.

Furthermore the convergence between IT & Telephony is really becoming a reality which only validates the usage of VoIP in the workplace. Additionally, this will spur developers to improve/add even more features to the plaftform particularly in the CRM area.

To me the only obstacles that still can be a little sticky once in awhile are:

1) 911 call location

2) Power Backup in the event of power blackout or brown-out

The above is not meant to be all inclusive. It’s simply an overview of the present and a best guess look into a possible future. What really happens in the days to come …. who knows. Just sit back and wait and see.

For no cost assistance to evaluate and design a business VoIP solution for your current needs …. I recommend using the free resources available at Business-VoIP-Solution.com.

By: Michael Lemm

VoIP – Thee Emerging Technology

November 21st, 2009



Changes in technology are opening doors and creating jobs that simply didn’t exist a few years ago. VoIP is one of those areas, and this emerging technology has produced significant changes in the way people communicate. Understanding VoIP is rather difficult for many, but the concept is actually a fairly basic one.

VoIP is the acronym for Voice Over Internet Protocol. Most commonly, the term is written as VoIP (note the small “o”), though there are many other terms that refer to this same process. Telephony is one of those terms, and Broadband telephony is another.

The idea of VoIP is too simply to create a network and then allow people to send all sorts of transmissions across that same network. Consider what that can do to the costs of communicating in some situations.

For example, a large office of a half-century ago would likely have two major methods of communication. There’d be a telephone system that connected all the desks and offices within that building – a network of telephones that may or may not have also been connected to outside lines. But what happened when those workers on the second floor needed to see a report that the workers on the eighth floor had just produced? For that situation, there were usually messengers who had the important task of physically taking those documents, messages and packages from one point in the office to another.

Then personal computers and personal fax machines became affordable and available, effectively replacing the need for messengers in most cases. Email and faxes became the norm, making it possible for those people within a specific network to instantly share those documents and reports. But there was still a need for telephones for those cases in which voice communication was necessary as well.

As technology tends to do, it was probably inevitable that the personal computers and telephones would eventually find more common ground. VoIP is that common ground.

VoIP allows data and voice streaming within a particular network. That network may or may not be limited to a specific building or company, though many companies are finding that it’s a very cost effective way of dealing with the need for data and voice streaming.

The fact that this is typically a very effective and cost effective way of communicating means that more companies are likely to be moving in this direction in the future. For those who are technically adept at understanding VoIP, this means that there will continue to be more jobs in the field. As is the case with computers, it takes some natural ability to be truly adept in this field, but there are also many schools and training facilities ready and able to offer quality programs to prepare you for a career in this field.

As more people and companies understand the potential for effective communication with VoIP, there’s likely to be more career opportunities in the field. If you’re one of those people who understand technology, computers and electronics, you may very well find that this is a perfect field for you.

This article may be reproduced only in its entirety.

By: Scott Knutson

Business Phone Systems VoIP – VoIP Phone System Buying Tips

October 4th, 2009



You’ve might have heard a lot about business VoIP phone systems and may be trying to figure out all of the technical terminology. To add to the confusion, as technology changes so rapidly you may feel it’s almost impossible to keep up. So called experts can drive us crazy making us feel that we absolutely need to implement this bleeding edge gear now. We’ll take a look at it practically, where the rubber meets the road.

The obvious question we need to constantly ask ourselves is will this help me or just add unnecessary costs to my budget? Keep in mind that that new technology may allow us to reform our business to a more efficient practice so it helps going into evaluations with an open mind.

Contrary to much of the talk on the street, one option to explore is a converged solution. This incorporates a proven PBX phone system platform and layers in an element of VoIP. Meaning you could use VoIP within your phone system to tie in remote workers or connect other offices more efficiently and cost effectively. The core of your business phone system would be cutting edge traditional technology. Search platforms that are able to accept SIP trunks, which could be an inexpensive disaster recovery plan or a way to help lower your phone bill.

Look for ways to help reduce monthly recurring costs by finding ways to increase efficiency. A converged solution can also make the overall implementation cost easier to swallow. Most times a converged solution is not as pricey and in the right environment works very well.

With VoIP phone system technology on the fast track, we can create a legitimate argument for not wanting to own rapidly changing equipment. Some phone system vendors can offer true refresh upgrade programs. Meaning you could upgrade your phone system at any time in the lease without penalty. This would lend itself to more of a rental mindset and has become more popular as forward thinking companies realize they may not be ready for the bleeding edge technology today but see the benefit in the near future.

Business phone systems using VoIP don’t necessarily need to be bleeding edge. Converged systems using a proven platform can be a great solution to help create efficiency, reduce monthly costs and help soften the blow to the budget of a new implementation. We also talked about financing solutions to help protect against technology obsolescence.

By: Mike Dolan