VoIP Technology » Voice Communication

Small Business Telephone System with VoIP

admin — Sun, 28 Mar 2010 13:41:46 +0000

If you are changing your small business telephone system from a traditional dedicated fixed landline to the newer VoIP technology, there are some things you need to have in place to change successfully.

1. Internet Connection

To route your calls over the Internet instead of over the existing telephone fixed landlines, you need to have a powerful Internet connection and equipment to connect and communicate with.

If your small business is using a DSL or cable modem for your Internet connectivity, you need to research the bandwidth needed for of VoIP communications (Voice over Internet Protocol).

If you are one of 1-2 employees, then DSL or cable should work fine to meet your needs. DSL and cable modems are not ideal for VoIP, but they do work acceptably well for a very small office of just one or two people.

If your office grows to more than 2 users, your small business telephone system needs to grow also. It is time to consider a more robust Internet connection.

The standard DSL and cable modems offer you a quicker download than upload speed. This generally works fine for general computer usage, but it won’t work so well for voice communication.

So, you will need to make sure that your Internet connection can support both the upload and download speeds that you need to have clear and consistent voice communication.

2. How Much Bandwidth?

The industry standard is enough bandwidth for about 1/3 rd of your employees to be on the telephone at the same time … so if you have 30 lines, you should then have enough bandwidth for 10 to be used at any one time. With a business of this size, your small business telephone system will usually require a T1 connection to the Internet.

One of the best things you can do is to work with a provider who can support both your VoIP and Internet connection needs. This will insure that you have the bandwidth necessary to get both your calls and data needs taken care of.

3. Hub vs. Switch

In addition to bandwidth to the Internet, internally you should be using switches on your network rather than hubs. While hubs are fine for electronic data transmission, the transmission of voice over your network necessitates the need for switches to be used.

4. Media Gateways

If you already have a small business telephone system in place, such as a small PBX system, you can purchase a device called a “media gateway” to connect your existing phone system to the Internet without having to replace all of your phones and equipment.

This will save you money from the equipment that would have to be replaced to upgrade to VoIP services.

Moving your small business telephone system over to VoIP requires some pre-planning and consultation with an Internet provider. An experienced provider can offer the equipment and the know-how to make your move to VoIP quickly and without any inconvenience for your employees.

By: Andrew Stratton

Voip New Wave Of Internet Telephony

admin — Fri, 05 Mar 2010 04:25:14 +0000

Since the last few decades the field of technology has seen an incredible development. Talking about the technology, the latest technology nowadays is the VoIP (voice over internet protocol). It provides you a combination of conventional phone services and high speed internet. A single broadband connection through the Speakeasy along with an adapter is all that required for enjoying the services provided by the VoIP. In other words VoIP has quiet a simple setup and thus it makes VoIP worth spending money on. The VoIP phones are well known for their excellent features and qualities.

VoIP allows you to make and receive all your calls without any hurdle once you have setup your VoIP services. Tackling problems of VoIP is quiet easy as the customer service is incredibly good, as nowadays one has to go to many people to get the problems related to their gadgets solved. This is one advantage that VoIP has over other similar services. Voip has generated much publicity with its application in the ITES industry. Quality of voice on this platform is much better especially in the case of long distance or international calls, where the routing of the call through sattelite infected the call with delays.

The feature of VoIP wifi phones.

The technological advancement has introduced a new dimension in the field of communication. For instance the WirelessIP5000 wifi VoIP phone is one of the most popular among the wireless IP phones. It provides an IEEE 802.11b wireless IP network which gives the user access to clear voice communication. Call center industry catering to the consumer based markets, have found this tool as very useful. The ease of interacting with the person sitting at different part of the world, without compromising on the quality, has generated new markets for it.

Along with the various features and functions of a regular phone, the VoIP wifi phone also has the capability to put together the various qualities and features of an analog IP phone over the data communication system.

ZyXEL Prestige 2000W v2 WiFi VoIP phone is another most sought after VoIP wifi phones. Like the former one mentioned above this phone also has great features and benefits. It provides a low cost of the calls made and received along with high voice quality. It also provides mobility with IEEE 802.11b wireless standard compliance. For its easy use it also provides Support Auto Provisioning. As mentioned above earlier its communication costs are low as compared to the others and also have an excellent mobility. In order to increase the accessibility for the mobile users, there is also a travel charger design which proves to be of great help.

It is without any doubt the most reliable, it is fun to use and also is cost effective. Your search for the best phone will now become easier as these kind of phones are easily accessible and can be found in any of the electronic outlets or retails.

By: David Faulkner

Modern Ways of Communication – VoIP

admin — Sat, 16 Jan 2010 21:01:54 +0000

People feel the need to communicate, either to share information or just to have fun. As usual, technology is there to give a helping hand to people and make their lives easier. Communication was made very simple when the telephone was invented. Sounds were transmitted over long distances in a matter of seconds. Now something better is here to help us communicate faster and cheaper: VoIP – the future of voice communication (especially because of the prepaid phone calls!)

If you haven’t stayed in touch with computers and internet technology (which is quite difficult these days), then you might not know what VoIP is, even if it’s very popular nowadays. VoIP stands for Voice over Internet Protocol which basically means that you can make phone calls over the internet. VoIP first started out as computer to computer calls. Putting the earphones on and talking into the microphone was easier for those who used the internet on a daily basis. Of course, they needed and had an internet connection (broadband or DSL modem connection) and special VoIP software.

At first people tried to use the classic 56K dial-up connection, but the signal was poor and one couldn’t understand what the other person was saying. This kind of connection didn’t have enough speed. Today technology has improved and VoIP doesn’t only mean computer to computer calls. Today, if you have a computer and a broadband connection, you can place computer to phone calls which means you can call someone who owns a regular phone from your computer. VoIP specialists paid attention to other options as well and worked on a new technology that now allows people to make computer to cell calls. This means you can call someone on their cellular phone from your computer.

The idea of VoIP becomes more and more attractive because of one thing: it’s cheaper than regular phone calls. PC to PC calls are usually free and PX to phone calls are very cheap. Even the PC to cell phone calls are affordable, all through a prepaid phone calls system. VoIP technology transforms the sounds from analog to digital data. The method is different than the traditional way and some might say it’s not transmitted over a secure channel. For those who fear that anyone who has the tools can listen in on your conversations, just remember your local phone calls are not very safe either and the advantages of VoIP communication are more attractive than anything else.

A big plus for the VoIP system is that today you don’t need a computer to use it. All you need is a modem and a broadband or satellite connection and a phone. This means that you can take your phone with you wherever you go. For example if you go on vacation to your house on the seaside you don’t need to have two phone numbers. All you have to do is take your modem and phone to your house on the seaside. You will have the same number so people can reach you just as easy. It may look the same, but it can be cheaper.

Another advantage of the VoIP system is the prepaid phone calls option. What are prepaid phone calls? Well, it’s simple. When you buy a VoIP system and you set everything up you will buy some credit. Out of this credit you can make all the phone calls you want. That’s why it’s called prepaid because you pay in advance for the services you profit from. One of the aspects you might not enjoy so much when using prepaid phone calls is that, after you use all of your credit, you won’t be able to make any phone calls. However, the good thing is you set yourself a limit and spend as much as you consider fit on communication. You can economize if you use prepaid phone calls and obtaining more credit is a very easy and fast process with the help of your internet connection. This kind of system for prepaid phone calls is only available when you use a VoIP system to a phone or cell. It’s not available for computer to computer calls because those are usually free.

VoIP is the next evolutionary step in communication, so you should really be thinking about letting go of the memory of your phone and direct your attention towards the computer. The only trick in getting the best deal is to be well informed and eager to make use of modern ways. You should really consider prepaid phone calls also because the advantages are more than pleasing. This goes for the whole VoIP system – it’s an investment that you won’t regret.

By: Amelie Gam

VOIP Services Offer Numerous Advantages

admin — Fri, 01 Jan 2010 23:07:37 +0000

You may have heard of a new technology called Voice Over Internet Protocol, or VOIP for short, but you may not be aware of the potential that it has to change the way you use your telephone. That’s because until relatively recently, VOIP has been relatively obscure and not particularly easy to use. That’s not the case now though, thanks to the efforts of a number of companies that have refined VOIP technology and adapted it for everyday use.

In its simplest form VOIP is a technology that takes advantage of the fact that data can be transmitted long distances over the Internet without the fees that conventional telephone companies charge for long distance voice communication. This technology essentially converts speech into data that can be streamed over the Internet and then converted back into speech on the other end. The process goes both ways and is compatible with existing telephone networks.

The newer VOIP services have refined the technology to the point where it’s easy for everyone to use and offers plenty of bonus features that make it convenient for local calls as well as long distance calls. For example, when VOIP technology first became available, a computer with a microphone and speakers was necessary to use it. You could generally call someone using another computer for free, but if you wanted use it to place a long distance call to a normal phone line there was a small per minute fee. Now, all you need is a high speed Internet connection and a special router that your normal phone can be plugged into. While you can still use a computer to place calls using VOIP technology, calls can still be made without your computer being on, and you really don’t need a computer at all!

One great way that most VOIP services provide more value is by including all of the convenient features that are offered by conventional phone companies in there service plans at no extra charge. This alone saves you money above and beyond what conventional phone companies would charge for the same services. These services include voice mail, caller ID, call waiting, call forwarding, and a lot more. Best of all, you can control how you uses these services just by making changes to your account on the service’s website. You can use your computer to access voice mails, determine how you want to be informed of new voice mails, block the phone numbers of telemarketers, deny your caller ID information to people who you’re calling, block calls from numbers that don’t provide caller ID information, and much more.

There are also extra features that VOIP service can provide that are worth paying a little extra for. For example, you can get extra lines added to your account. These extra lines can be business and personal lines just for you, or one line for each member of your household. Each line can also be assigned a different ring tone, so that when they all ring though to the same handset, it’s easy to tell which line is being called just by the way it sounds. Your phone lines can also break the rules of how phones work by each having different area codes. That way if you have friends, family, or business clients concentrated in area codes other than your own, you can make it cheaper for them to call you. If you have a business, it might also be worth considering adding a toll free number.

There are so many options when it comes to VOIP technology and services, the only way to learn about them all is to go ahead and sign up.

By: Julia Hall

Let The Wave VoIP Technology Sweep Away Your Communication Costs

admin — Mon, 28 Dec 2009 05:34:39 +0000

“Make telephone calls anywhere in the world absolutely free of charge.”

Does this sound as an exaggerated claim? A promotional gimmick?

Well, today, it is actually possible to talk to your near and dear/ your customers and business associates absolutely free (or with a nominal calling charge). With the latest VoIP technology sweeping the arena of telephony, talking free of cost is no longer a long-cherished dream. It is a hardcore reality!
VoIP is indeed a revolutionary technology that will eventually change the face of the existing telephony system.

What is VoIP?
VoIP (Voice over Internet Protocol) is a technology that is used to transmit voice or audio files over the Internet via a packet-switched network. The voice/audio files can be received by:
a computer a VoIP phone a standard telephone

The VoIP technology enables the transmission of voice/audio data as digital data over the Internet.

A number of practical applications based on the VoIP technology are gaining popularity among people as a means of economical communication. They are:
VoIP phones dedicated instruments to make calls over the Internet ATA sets telephone-like boxes that connect to a computer and convert the analog voice data into digital signals computer to computer calls need a computer system, headsets and Internet connection

VoIP phones are slowly gaining foothold in the market due to their efficiency in meeting the financial and infrastructure needs of corporate houses. These phones are also known as ‘broadband phones’ as they can be used to make calls over the high-speed Internet connection.
A VoIP phone converts voice data into digital data so that the data may be transmitted over the Internet. You need to connect the phone to a computer to enable voice communication.
VoIP phones look just like the standard telephones with the cradle, the buttons and the handset. So, you can make calls in the usual way…but with better sound quality and in an economical manner!

By: Dennis Jaylon

VoIP – Thee Emerging Technology

admin — Sat, 21 Nov 2009 03:42:19 +0000

Changes in technology are opening doors and creating jobs that simply didn’t exist a few years ago. VoIP is one of those areas, and this emerging technology has produced significant changes in the way people communicate. Understanding VoIP is rather difficult for many, but the concept is actually a fairly basic one.

VoIP is the acronym for Voice Over Internet Protocol. Most commonly, the term is written as VoIP (note the small “o”), though there are many other terms that refer to this same process. Telephony is one of those terms, and Broadband telephony is another.

The idea of VoIP is too simply to create a network and then allow people to send all sorts of transmissions across that same network. Consider what that can do to the costs of communicating in some situations.

For example, a large office of a half-century ago would likely have two major methods of communication. There’d be a telephone system that connected all the desks and offices within that building – a network of telephones that may or may not have also been connected to outside lines. But what happened when those workers on the second floor needed to see a report that the workers on the eighth floor had just produced? For that situation, there were usually messengers who had the important task of physically taking those documents, messages and packages from one point in the office to another.

Then personal computers and personal fax machines became affordable and available, effectively replacing the need for messengers in most cases. Email and faxes became the norm, making it possible for those people within a specific network to instantly share those documents and reports. But there was still a need for telephones for those cases in which voice communication was necessary as well.

As technology tends to do, it was probably inevitable that the personal computers and telephones would eventually find more common ground. VoIP is that common ground.

VoIP allows data and voice streaming within a particular network. That network may or may not be limited to a specific building or company, though many companies are finding that it’s a very cost effective way of dealing with the need for data and voice streaming.

The fact that this is typically a very effective and cost effective way of communicating means that more companies are likely to be moving in this direction in the future. For those who are technically adept at understanding VoIP, this means that there will continue to be more jobs in the field. As is the case with computers, it takes some natural ability to be truly adept in this field, but there are also many schools and training facilities ready and able to offer quality programs to prepare you for a career in this field.

As more people and companies understand the potential for effective communication with VoIP, there’s likely to be more career opportunities in the field. If you’re one of those people who understand technology, computers and electronics, you may very well find that this is a perfect field for you.

This article may be reproduced only in its entirety.

By: Scott Knutson

VoIP – Simply a Superb Technology

admin — Sat, 21 Nov 2009 02:47:02 +0000

Revolutionising the system of voice communication, VoIP has emerged as a smooth and cheap way of telephony now. It is a technology that allows you to make international calls at a much lower rate in comparison to the other traditional means of communication. In order to avail the benefits of this technology, all you need to have is a PC, an Internet connection and a few other minor accessories.

Apart from making calls at a lower rate, you can do a number of other things with VoIP. It will facilitate you to build an in-house phone network for your office. You can even create a world-wide network with your distant business partners. This technology can further be used to stay connected with others while on the move. It will necessitate proper equipment like a mobile satellite Internet connection.

Another great thing about VoIP technology is that you can make and receive phone calls through it, without disturbing your normal Internet browsing. Most of the networks that use this technology ensure that all incoming phone calls come automatically to your phone through the computer which you are using, no matter where you are. This means you will not miss personal calls at work and you will not miss business calls at home.

Like any other technology, VoIP also has its share of disadvantages. It can cause you a headache if you do not have a good set up. Another disadvantage that many users report is that they experience “echo” when making and receiving calls. However, experts say much of this problem depends upon the user.

Another potential disadvantage is that there can be a slight lag at the beginning of the conversation. The last problem that VoIP users may face is that it operates through the Internet. This means that if you get out of Internet service for power-cut or any other reason, you will not have phone access until the service is restored. Minus all these minor issues, VoIP can be a superb means of communication.

By: Dennis Jaylon

VoIP Tutorial – Understanding VoIP

admin — Tue, 20 Oct 2009 02:47:03 +0000

VoIP is fast becoming the replacement technology for voice communication. However many people still have questions as to how it works? VoIP costs less than your traditional phone service, this is what makes it attractive to most consumers. Not only does it cost less than your traditional phone service it also costs less than the vast majority of monthly cell phone plans.

The number of VoIP providers is increasing giving you more choices and better calling plans. VoIP is still at its developmental stage. The VoIP service is available for both commercial and residential use, ranging from PC-to-PC service, all the way up to phone-to-phone. The following are the basic features of VoIP.

Anybody with an internet connection has the basic capability to use a VoIP service and benefit from the cost savings associated with VoIP. A basic plan that offers a number of long-distance minutes is very inexpensive and if that’s what you need then VoIP will work perfectly for you.

VOIP is a method which takes voice phone calls and then encodes them digitally. Basically VoIP is the protocol that is used to send your voice over the internet. The VoIP technology transmits your voice over what is called an IP network.

Most everyone agrees that VoIP is the future of voice and data communications.. By the looks of it VoIP is going to continue to grow and expand. VoIP is the Wave of the Future–”and the Present. Although you may be intimidated by this new technology at present, my advice would be to learn more about this new service as it seems this technology is here to stay.

By: Paul Hegarty

Where Is Business VoIP Headed Technology And Applications?

admin — Thu, 01 Oct 2009 19:51:36 +0000

Just where is the business community headed for VoIP technology and applications? The answer is not that simple as it can vary greatly by region of the world. The difference in scale and application between small business networks and enterprise VoIP for larger organizations is also a factor in the equation.

What seems to be the practice in the US is that businesses adopt VOIP because it is budget friendly. Most companies deploy VOIP in new offices because it is cheaper than a new digital phone system. Existing offices are migrated to VOIP as leases on digital equipment expired. Interoffice voice communication occurrs without long distance costs as VOIP traffic travels the corporate WAN (VPN/MPLS/etc.) alongside or parallel to data traffic. I see this trend continuing domestically until digital phone systems are phased out completely.

The next challenge is replacing small business (analog) phone systems because they generally keep pace with consumer technology instead of larger businesses. You currently see VOIP for small business and personal use independent of the ISP. A combined offering of Internet data and voice could easily induce universal acceptance of VOIP in even the smallest business (as well as households).

The only thing left behind is conference equipment in businesses of all sizes. Your desktop phone provider rarely provides your digital/analog tripod conference phone and associated equipment. I expect technology advances for VOIP to be in the conference room as opposed to the desktop. When I hear convergence, I think of the unification of voice and data. The conference room is where you can really take advantage of this union.

Today in India especially; many small, medium & large enterprises are looking forward to VoIP technology as companies become more conscious about spending money on PSTN. With recent changes taking place in VoIP technology, and as it becomes more and more affordable, most organisations are coming forward to adapt these newer technologies to fulfill there communication requirements. To tap the growing requirements and market potential, not only the small phone companies but even the PBX manufacturing giants like Nortel, Avaya, Alcatel and Panasonic are continuously working on providing more advanced features and facilities utilizing the maximum possible technical advancements of VoIP. The current trend of unified communication concept is an example for this.

Australia/New Zealand were early adopters of IP telephony particularly in large enterprise and Government sites. The most likely reason to deploy IP Telephony was office relocation, and large enterprise customers replacing their aging legacy PBX with IP Telephony on the basis of future proofing, Toll-Bypass, and lower maintence cost compared to legacy pbx.

Cisco has sold something like over 5 million IP Phones worldwide. Australia & New Zealand combined sold over 500,000 IP Phones.

VoIP Technology is no longer about making cheaper calls in Australia/New Zealand. Its about optimizing business processes with fully integrated communication options. IM, Video Conferencing, Presence, Unified Messaging, and Mobility. I anticpate Australia and New Zealand to be early adopters to Unified Communication in Asia Pac.

Malaysia is an interesting place because, despite the lack of large “enterprise” sale of IP Telephony compared to Australia, there appears to be a large acceptance of VoIP Technology from open source such as SIPX, Asterisk and OpenSER. In fact, a lot of VoIP innovation coming from Malaysia is based on Open Source (ie. Free to download but you have to put long man hours to get it working). A fascinating application is one where you use your 3G mobile phone’s camera to capture a video stream that sends automatically to your blogsite. This application is used also in Insurance companies where members are encouraged to record the “car accident” video clip as part of the process in submitting a claim. Also, the same VoIP technology is used in legal proceedings, in court, where lawyers can access the judge via 3G Mobile phone and IP Video Phone. These applications all use VoIP technology as the foundation.

On another note….the convenience of using the same cable infrastructure, manageability, cost involved maintaining Public Switching Telephone Lines, and quick and easy deployment are just a few parameters which attract most companies to buy the voice communication systems which support VoIP. That’s a cottage industry in itself which will only grow as acceptance and deployment of VoIP takes a firmer hold in the business world.

For example, several Soft PBX softwares can be found on the Internet which are freely available for download and usage. This develpoment implies that the requirement for Hardware PBX is decreasing day by day. This also is an early indication that most of the voice communication techniques and products emerging in the future will be based on VoIP……and software aspects.

Lots of improvements are still needed in VoIP no matter where you are in the world…..but they are in the pipeline. For example, SMEs require simple to setup aid rather then technically rich products. An example of an improvement here would be products like the iSpeedBump from Interworking Labs. This goes outside your firewall and looks at your traffic. If it sees VoIP, it prioritizes that traffic over things that can go slower like e-mail. The device has four main settings to match 99% of cases and you just plug it in, set the switch and go. No more. Cleans up garbled VoIP yielding a better quality voice exchange.

Personally I think VoIP still has a long way to go to really compete with the landlines for business customers….particularly for small businesses. Not so much for large enterprises. For most VOIP installations, especially in a small company, though it is significantly cheaper VoIP doesn’t work anywhere near as well as a landline. Nor are all the security concerns alleviated. At least yet.

The trick, and VoIP companies seem to have done a pretty good job of this, is to convince people that phone service doesn’t always have to be perfect. Sounding like a cell phone is fine, and probably the other end of the conversation will think it is their end anyway. So don’t waste your money on a landline. However, as VoIP quality and reliability catches up…no one will really notice a difference (or really care about what little difference there may be). Then the answer will be narrowed down simply to cost….and the most cost effective communication will win out.

By: Michael Lemm