VoIP, or Voice over IP, communications and service providers are situated an industry with a furious growth rate and positive trends, paving the future for business, corporate, social and scientific communication. VoIP usage in the USA is expected to have soared from just over one billion Dollars in revenue in 2004 to almost twenty billion Dollars by 2009. VoIP services are relatively new to the market prompting an incredible boost in its usage and sales. Although it would seem that the change from regular phones to VoIP phones and services is predominant in large enterprises and the small to medium enterprises, as well as domestic settings are sticking with the traditional telephone services available, VoIP is still taking over the world.
The VoIP Race
With the influx of demand on VoIP services, communication carriers and suppliers are taking up the trend and converting to these services, offering customers the best in VoIP technology whilst being teamed with an existing carrier. However, an issue affecting the service providers’ business is the usage of VoIP. Many companies are installing it simply for the extra benefits and complex applications such as voice mail and relying on traditional telephones as means for direct communications instead of converting their entire PBX to VoIP. Most people are happy with regular telephones and high bills – something new is somewhat frightening to them. With these perceptions and “fears” of new technology such as VoIP, the industry will not progress as quickly as it should.
Due to the race for better prices, more features and lowest costs, the marketing features surrounding VoIP companies comes at quite a price, leading fees to increase. The cycle is a vicious one and the only provider able to combat this problem is the provider who focuses on their features being better than the rest. Small business enterprises will benefit greatly from the better features available from competing companies.
Times are a-changing!
The fearful perception of VoIP is a huge downfall for businesses still relying on old methods. The out dated methods of communication simply do not offer the advantages a VoIP PBX can. Many small businesses are fearful of moving to this technology because the technology is advanced and relatively unknown to employees and leaders of the companies. However, VoIP providers today have managed to escape the confusion and fear labelled to their services through clever changes. For example, some providers allow calls to be made through the normal phones over PSTN until clients are ready to receive calls using VoIP.
Users and observers not “in the know” may be under the misconception that VoIP is only concerned with phone calls using the internet. VoIP is not simply “talking over the internet.” Features such as voice mail that is accessible over any phone or internet connection, Call Forwarding; CLI; Hunt Groups; Call Barring; Call Restriction; 3-way Conferencing; Music and Message on-hold email, fax, multiple connectivity, easy access to user features settings and much more.
Smart Communication
Many communication companies are catching on to the benefits of joining forces with VoIP service providers, incorporating good value for money deals whilst expanding both companies customer base. This amalgamation of companies allows cheaper calls and services to subscribers in the sphere of customers of both companies.
The VoIP generation is growing. Despite some fears from the public as to the technical side of the services, the growth of VoIP in the communications market, especially in corporations and businesses, is becoming greater and greater.
By: Rosemary Grace Brooks
Posts Tagged ‘Voice Mail’
The VoIP Race – New Technology in Communication
November 11th, 2009What You Should Know About VOIP Technology
November 10th, 2009
You have heard it all-everyone is talking about the VOIP technology and how it is outpacing the telephones companies and even the cellular companies. So what is all the talk about?
VOIP allows you to make your entire local, long distance and international telephone calls over your high-speed internet connection. All of this for just one low price that can be rolled up into your monthly internet cable invoice. The technology is changing rapidly and there are a lot of new features available to people savvy enough to get in on the ground floor for this new technology.
So, what should you do? How different will your VOIP technology be over your regular telephone company? If you listen to the advertisements, you will realize that they are a lot alike, but there are also some benefits that VOIP technology now offers.
For your VOIP telephone phone, you can have voice mail, 3-way calling, speed dialing, call forwarding, simultaneous ring, call waiting, caller ID, call return, caller ID block, anonymous call rejection, do not disturb feature, and last number redial. If changing to the VOIP system you can take your existing telephone number, get great international rates, make it possible for people overseas to call you with it being a local call for them (gone are the long distance rates), you get free in-calling network and can manage your account online.
Well, this sounds a lot like the other phone companies, so what really makes the VOIP technology better? It is debatable as to whether or not this is better. It is definitely different, however; recently, there was a press release on News.com that “A technical review conducted by the British government has found several security flaws in products that use VOIP and text messaging, including those from Microsoft and Cisco Systems.” So, there can be a problem with the VOIP technology.
There is also concern that the VOIP does not full support their own encryptions yet. This means that it is easy to eavesdrop on VOIP telephones and to even change what is being said. Experts are working on security options, but have not yet found one that is completely reliable to take care of this problem.
If you look at it only one way, you would say, this is a major problem and I can not deal with that. However, consider the cyper terrorists. They can and will disrupt any communications system-all it takes is the time and patience to find a single flaw and everything can come crashing down.
The choice is yours to decided whether or not the VOIP technology is advanced enough for you to use this as your primary means of communicating on the telephone. Take your time and really think about whether or not this new VOIP technology will do everything you need it to do. If not, you might want to wait a few years until the technology has advanced more before changing over to the new VOIP technology. You know that technology will only change and be improved for the better.
By: J. Lloyd
VoIP Communication – Technology Helps Your Business
November 4th, 2009
Communication has come a long way from the time of smoke signals. What was new yesterday is considered required today. Technology advances are fast and furious and to keep ahead in the business world you must advance along with it, or risk missing out on the new moon.
The speed and effectiveness of your communication infrastructure is vital in today’s marketplace, where clients expect instant results. In addition, your ability to virtualize your office is key in a decentralized and mobile environment. Assisting your customers and making them feel serviced is vital in a world where price comparisons can be retrieved in an instant. Service will set you apart. This is where advanced communication technology can help.
The following is an example of how Life Communications LLC assisted a business improve their communications effectiveness, work product and bottom line. Saran Importers Inc. (name has been changed) is an importer of many products, including clothing, undergarments and electronics. They have small offices in California, Michigan and Texas with their headquarters in Brooklyn, NY. The Michigan and Texas offices have two salesmen per location, while the California office has three operations people and one salesman. The Brooklyn headquarters has 10 operations people and three salesmen. For the sake of simplicity, the definition of “operations people” is people who don’t travel extensively, while salesmen do.
They had a Lucent Partner system in Brooklyn and small SOHO (Small Office Home Office) Panasonic multi-phones in the remote locations. They communicated with the remote locations by calling them over a regular phone line and with the salesman by office number or cell phones, which they also gave to the clients. Some problems arose from this arrangement. The following are a sample:
- High cost of inter-office communications.
- Multiple places for voice-mail. Hard to manage.
- If the cell phone was dead or otherwise not available the calls went to voicemail or were lost.
- If a salesman was unavailable for extended periods (more than one day) it affected communications with clients.
- No call accounting. No management of remote offices.
Life Communications replaced their Lucent system with a customized PC-based advanced phone system. In the remote locations they put Voice Over IP (VoIP) phones that communicated directly with the VoIP phone system over secure private network DSL lines. This enabled the remote offices to have all the advanced features of the main office.
They also setup a feature that enabled the salesman to manage where they can be reached. In doing so, they would be able to give out a single phone number that routed through the phone system. They would direct where the phone would ring or even the order of where they can be reached and the amount of times it would ring by each location. If the call would go to voicemail the voicemail would actually reside on the phone system and a voice file would be emailed to the salesman. Some salesmen chose to have a copy, of the voice file, also emailed to the operations person who handled their accounts.
This solved their problems by doing the following:
- Cut down, drastically, on the cost of inter-office communications. The costs of the DSL lines are marginalized due to their dual-use as data lines. All calls between offices are now as if they are in the same office, they communicate by calling the extension, not an outside number.
- One place for voice-mail, all located on the phone system. Cell phone calls are now called by the phone system and if the salesman is unavailable it puts it in the internal voice-mail. This allows for easier voice-mail management.
- Due to the advanced routing feature, calls can ring by multiple places to reach a person who can help the client.
- When salesmen are now unavailable the calls can be automatically rerouted to another salesman who can help.
- All calls, in all offices, can now be managed and kept track of. Client communications can be more effectively handled.
This is just a small sample of the improvements made to the business process. Another advantage to the VoIP system is; as new features, and advancements, come out they can be integrated into Saran’s current platform. Expandability is also part and parcel of this VoIP experience; the system can grow as Saran grows.
By: Cy Yablonsky
