VoIP service is an ideal means of sending telephone calls over IP networks. The Voice over IP works on the principle of converting analog signals to small packets of digital data and then sending them over a broadband internet connection that ultimately connects the users with the service providers. There are several advantages of using this service. The main reason why people acquire this connection is quite straightforward; the expenses incurred while making long distance calls using such a service is low as compared to the traditional phone line connections.
As VoIP service is based on the transfer of digital data, so the service provider can actually do a lot with this technology. Among the most prominent of the services that a service provider can provide are storing of incoming voice mails in the mailbox, sending of email attachments and 3 way calling. Let us consider a scenario in which the user is busy and wants not to be disturbed by any telephone calls. In such situations, the incoming calls can be stored in the voice mail of the subscribers. A person can also send a voice mail as an email attachment which can be accessed on a computer. Then there are plans where up to three people can involve themselves in conference calling. In fact, calling through Voice over IP is far from restricted. The service allows the user to talk to the entire family in one call. Then there are also the options of sending images, videos and voice to people with whom a person is conferencing.
The internet does not differentiate between calls made to a person living next door from calls to people living in another part of the world. The call charges remain the same; such is the benevolence of the VoIP phone service. It is the benefit in price rates that makes people opt for this service in the first place. Moreover the technology is simple and one only requires some simple tools to access the service. An Analog Telephone Adapter (ATA) is provided by the VoIP service provider. This tool helps to convert analog voice to digital samples by use of Analog to Digital Converter. These digital samples are then compressed by the digital signal processors (DSPs). The DSPs make use of codecs for compression and eventually segment ‘voice signals’ to frames that are then stored as ‘voice packets’. The final process involves transfer of these packets in compliance with Voice Communication Protocol or Session Initiation Protocol (SIP).
When these packets arrive at their destination, they have to be decoded; the entire process is carrier out, albeit in a reverse order. The IP packets are decapsulated in compressed data forms. These data are then decompressed to retrieve the original data making use of the same codec that was initially used to perform the compression. The data is then sent through a digital to analog converter that converts it to the original analog voice format for the listener to hear the voice distinctly. So, VoIP service is actually based on a very simple format but requires fast internet service to ensure an effective and soothing calling experience. This becomes all the more important in the context of business VoIP service, wherein the quality of calls becomes a yardstick in determining the expertise of a particular organization.
By: Kristen Kiya
Posts Tagged ‘Voice Mails’
What Are The Benefits Of Employing VOIP Predictive Dialers?
February 19th, 2010
VoIP predictive dialers provide ultimate business solutions to augment the productivity of your business. The reason behind the effectiveness of VoIP predictive dialers is the technology supporting it i.e., VoIP technology. This technology help dialers in handling all types of call flows whether inbound or outbound and further guarantees proper running of your business’s day-to-day functions and activities.
Literally, VoIP predictive dialer is the most recent call center friendly technology that can take your business to new heights within the shortest time period. That’s why call center and BPO industry is propagating at a much faster speed, so are its obstacles in managing huge call flows. Even a fraction of a seconds’ delay in answering calls can cost you immensely.
Running a call center is quite an expensive deal because it includes all day to day expenses spent on either repairs or maintenance which may burn a hole in your pocket. As a matter of fact, businesses can not count upon outdated in-house call facilities to survive competition. So, that makes VoIP predictive dialers the most appropriate communication system for those who are already running or are planning to set up a call center of their own. These dialers are easy to install and are quite simple to use.
When it comes to supervision, dialers handle all your calls without no or little human command. The famous built-in characteristics of VoIP predictive dialers include:
• Runs multi campaigns simultaneously
• Checks agents’ accessibility and automatically transmits the call
• Check voice mails automatically
• Call back on missed calls automatically
• Verify call management, logging and recording of calls
Above all, VoIP dialers simplify all your business troubles & tensions and work towards ensuring trouble-free work environment.
By: Alka Chauhan
