Well of course there’s VoIP problems, although I think problems is too strong of a word. Instead I would call this VoIP issues. (Just semantics? maybe, read on!)
Some may be old enough to remember making long distance calls where there was static or crackling on the phone line connection. Maybe you remember having to speak LOUDER in order to be heard on the line. Was that a problem? Maybe to you it was but to the companies providing the service, it was a merely a technical issue that needed to be addressed. The issue was addressed and resolved. Now you expect this high quality service right?
Ok, what about cellular phones? Maybe you’re old enough to remember when calls were dropped or barely audible. Maybe you
remember lugging around those heavy phones. This was a time when a cellular phone was just that, a phone! Was this a problem?
Maybe to you it was but to the companies providing the service, it was merely a technical issue that needed to be addressed.
The issue was addressed and resolved. Now? Well, there’s not too many cellular phones that are ‘just’ phones. You can surf the internet with them, take pictures, record short video clips, change the ringers, store your address and phone numbers, etc.
For both these ‘problems’ above, it was a relatively short time frame between ‘issue’ and resolution. We can draw comparison
after comparison between technology and technology issues. I could start talking about echo cancellers, VoIP gateways,
multiplexors, etc. and the current circuitry vs. the research and new circuitry on it’s way, but that’s not the point of this
article. The point is simply that ‘yes’ there are issues with VoIP but also, ‘yes’ issues are to be expected and ‘yes’ issues
will be resolved.
Some of the most common quality issues are echo and delay. I myself use VoIP over my residential broadband connection and
frankly I think it’s just fine. I like the service and quality of calls, but yes, at times, the echo and delay can be annoying. This is usually infrequent and not worth me canceling my service. The point I’m trying to make here is that, for me, it’s acceptable. Why? Because I understand that this is ‘relatively’ new. I understand that equipment manufactures are building better technology to address these issues. I understand that the popularity of VoIP will expedite the issue resolution. I’ve worked in information technology for over 20 years now and certainly understand this progression in technology.
Other issues are in the E911 service and of course there’s issues with most residential DSL subscribers. Both these issues are directly with the existing phone companies. The FCC is already involved in both these cases and I believe it will be sooner rather than later for these to be resolved as well.
I for one do have E911 service and I am not a DSL subscriber. So E911 for me is a non-issue and using cable access eliminates
having to keep my local telephone company for my primary phone service.
The bottom line, for me, is the cost savings. The cost savings over shadows the occasional echo and delay. E911 has already
made its way into my area and using cable internet access removes my dependency on the local telephone company.
VoIP can be a great way for you to save money on your phone service, but don’t go into this blindly. Most consumers are
intelligent enough to understand the progression that occurs with any technology. It’s pretty good as it is and yes I would agree it needs to be better. I also know, heck I’m confident that the quality of service will continue to improve.
So what’s the bottom line? Go for it. Find a service that will provide you with a free trial period. Take it for a test drive, kick the tires, etc. The higher your existing monthly phone bill is, the sooner you should try out this service.
It’s ok to demand perfection, but perfection takes time. Change is hard and change takes time. Change is upon us and VoIP, in
my humble opinion is here to stay. Give it a try, be realistic. Get the information, get your quote, get your free trial period, you really have nothing to loose and quite possibly money to save!
By: Michael Weaver
Posts Tagged ‘Voip Problems’
VoIP Problems?
February 7th, 2010VOIP Disadvantages
January 15th, 2010
Voice over internet protocol (VOIP) is changing the way that the average consumer makes long distance phone calls. The technology is rapidly advancing because companies all over the world are now competing to be your VOIP provider. However, there are still some disadvantages of VOIP – especially when it comes to using the technology for functions beyond the one caller to one caller scenario.
The disadvantages of VOIP can be annoying, but are relatively limited for the consumer. The main complaints regarding VOIP have to do with providing the level of quality of service that customers are accustomed to with regular telephone technology. The reason for this is multifold. VOIP requires a large amount of data to be compressed and transmitted, then uncompressed and delivered, all in a relatively small amount of time. Problems develop in VOIP conversations when this process takes too long and the callers experience one of two problems; echo or over-talk.
Standard phone calls function with a delay of no more than 10 milliseconds. But one major disadvantage of VOIP is that there have been delays of up to 400 milliseconds, meaning that the callers won’t hear each other fast enough to make the conversation flow easily. They will either hear themselves talking or they will start talking again before they have heard the other person respond. Although these problems won’t necessarily happen every time a call is made, it can happen often enough to be annoying.
The disadvantages of VOIP are usually tolerable if the callers are using a free service and the calls are for individual, personal communication. But once a network of users, such as a business, wants to use VOIP, the problems become a little more complicated. Part of the reason is that most networks have a firewall; and most firewalls don’t know how to route a VOIP call once it is received – which phone does it go to?
Plus, multiple users create a problem when judging what amount of bandwidth can be and should be used at any time. If multiple users need to make VOIP calls, it can be difficult for the company to know exactly how much bandwidth to provide – especially if internet access, video conferencing or other data transmission services are using the same path.
Overall, the disadvantages of VOIP aren’t significant enough to dissuade the average consumer from using the technology; especially with the fact that they know that the calls they are making are free. But we can rest assured that the technology will only get more reliable as time goes by.
By: Van Theodorou
